Anyone else order from the store before?

[kwandokun]

Having a pretty disappointing experience with the shop.

Placed an order for a slave cylinder push rod on the 10th of Feb. 

Followed up on the 18th as the status hadn't changed to shipped yet - no response.

Emailed again on the 23rd - no response.

Sent another email on the 1st of March - no response.

I know my emails are being read because I have tracking on.

Can't think of any other way to get this issue in front of the admins than to post here.

[Bibs]

Sorry for the delay Sean, I'm awaiting delivery of this from the factory. I'll pop you an email when it's shipped or refund you if you prefer.

We do say in our terms that items can take up to 28 days to be delivered, although usually it's much sooner. Sorry this hasn't been the case for you in this instance. 

[kwandokun]

Thanks Bibs. Any updates yet?

Coming up to a month since I ordered the part.

[ramjet]

Hi Sean,

@Bibs will be doing what he can to get your order sorted. You'd struggle to find a guy that tries to be more helpful.

Have you also tried to see if you can source a pushrod locally?

[kwandokun]

Hi Mike, 

I'm sure Bibs is, and I certainly acknowledge all the hard work and dedication he has put into this community.

My frustration really comes from lack of communication rather than anything else.

I ordered the part because it appeared to be in stock. It's the last thing I need before I can get the car back on the road and enjoy some nice weather before winter arrives.

Now a month later I'm still not sure if it'll be arriving at all.

I did try to search for the part locally but couldn't find anything. I see you're in Victoria as well - any recommendations?

 

 

[Bibs]

It's in the post Sean, I'm not sure how long it takes to arrive in Oz from the UK but shouldn't be too long now. 

[kwandokun]

Thanks Bibs! Looking forward to receiving it.

I'll send a pic when I'm back on the road!

[ramjet]