ATS Euromaster issue

[Simon Bateman]

just a word of warning really.

I needed 2 rear tyres for our Korean supermini and wanted the same to match the ones on the front axle that I had fitted 12 months ago.

found them and ordered through the ATS website, booking a time slot a few days away.

then get a phone call from the depot the next day saying they are not actually in stock, offering me an alternative.....all OK with that tbh, despite the website continuing to show these tyres as available.

Unfortunately the issue is then getting a refund. Customer service in Birmingham not interested....just quoting company policy.....almost laughing at my attempt to get a quick refund, so put a complaint on and eventually got a card refund 2 weeks later and a generic response to my complaint another week later.

I obviously had to get the tyres from somewhere else before the refund and if it was a set of premium tyres for the Evora I would have been out of pocket initially over £1000.00.

I belatedly checked out trust pilot and a few other review sites and there's loads of people saying they waited over 4 weeks and more for their money in many cases that seemed to be similar to mine.

Personally I wouldn't go near them again. In their response to my complaint they admitted that their website wasn't able to determine if a tyre was actually in stock at the time of order and in the event of having to then go elsewhere for your tyres, they seem happy to sit on your refund for weeks, despite no fault being with the buyer.

[C8RKH]

I would pass your story and references to the "reviews" to your local Trading Standards, that would help out others.

[Simon Bateman]

Good idea. I'll have a look at that.