Payment request link

[390ja]

I received the email last week telling me to request a payment link for my second reservation deposit, as I think many others did too.

It states on the email payment must be received by 5pm today but they still haven’t responded to my payment link request email. Anyone else in this situation??

Where will I stand if the 5pm deadline passes?

(It’s not in my spam folder)

[exeterjeep]

suggest calling customer services

[390ja]

Thanks, I have already tried live chat and it just crashes. 
I’m currently waiting in a queue on the phone..

[exeterjeep]

And I imagine that there are not a lot of customer services working today as it bank holiday. Did hear that there were only a handful at the best of times.

[390ja]

I requested a call back and waited 3/4 hour, so now I’m on hold again, and still waiting on the call back.

Might not have been such chaos if they had given more than 2 working days notice to complete. I’ve been pretty chilled about the whole Emira experience until now but this is ridiculous.