Forum Account Upgrades & Subscriptions - FAQ

[Bibs]

We're now using a more featured system to run the forum account upgrades, it's called IP.Nexus. I've started this new topic and pinned it so you don't have to trawl through 7 pages of the old topic to find this info.

If you click on 'subscriptions' up top, under the logo you'll be able to purchase a subscription to upgrade your account.

Here's a list of the benefits you get from being an FFM.

For problems and renewals there's now a client centre, posh eh! Click on where it says your username on the top right of the screen and a drop down menu will appear. Click on 'Client Area' and you'll be able to log support issues, update your details, pay invoices, view previous invoices etc.

Serving members of the Armed Forces anywhere in the world get a free upgrade still. We owe you more than that of course, freedom isn't cheap but it's a start

[Andy67]

I'm back.....!!!! !

[Bibs]

[Andy67]

Thanks Bibs!

[TAR]

If only anyone looked at the client area!

I cant renew my subscription as it says I've already completed the transaction in PayPal.

Can anyone help?

[Bibs]

Your a full forum member still, when does it say you're due for renewal?

[TAR]

expires on 30th October. I assumed that as I had a reminder to renew in my notifications, that I could do so at any point after the reminder.

I tried again just now, as requested, but it still wont work. I put the details in the reply in the client area.

[TAR]

Not sure whats going on but I now show up as a basic account even though I have renewed my subscription?

is it just me having this trouble?

[Bibs]

What date did you renew Tim? I'll get this sorted, the new system is struggling to keep up with transactions made on the old system, apologies.

[TAR]

4th November 2011 - Subscription Payment Sent (Unique Transaction ID # 66W20254TS349564V) (PayPal)

thanks

[internets]

Recived an invoice a few days ago for my membership renwal which has already been paid with an automated payment from my PayPal account a few weeks back but this is not showing up. Did log a support issue in the client area....

Thanks

[Bibs]

You're a full member still, looks ok to me.

[internets]

Ah OK, thanks Bibs...

According to the info in the client area my subscription expires on the 6th Feb but I still have a pending invoice #161 so was just worried I would loose my full membership

An automated payment was made on 15th Jan 2012 for £20 to info@thelotusforums.com, Transaction ID 99485628XF208825J.

[Quicker]

same thing happened to me - then I noticed my account flipped to basic. The transaction I did through the website was still there in 'pending' status. so I just walked through it and completed another one. It never charged me for the first one (back in Dec) so not sure what happened but it was 'stuck'.

[fjmuurling]

Hi Bibs,

renewed my membership by paying (30-01-12) with paypal (got confirmation mail from paypal) but my account is switched back to basic, it looks like i'm not "eco friendly" anymore.

Hope you can help out.

Freek

[Bibs]

Fixed

[fjmuurling]

Many Thx.

[internets]

Seems I have been demoted to Basic account..is there something I need to do?, yes before any bright suggests paying,,I have .. I hope

Edited February 6, 2012 by internets

[Bibs]

[internets]

muchas gracias Bibs

[braziers]

i seem to of been demoted to a menial basic member. payed my dues but still down here with the peasents......

[Bibs]

When was the payment made Steve, I'll look into it

[braziers]

17th march 2012 from my paypal acount

[Bibs]

Fixed

[braziers]

cheers chap