My car is on 4k miles V6 manual, and is due it’s first service mid Sept but I wanted a couple of warranty issues sorted prior to this. I called into the dealership a couple of weeks ago to discuss the issues and get the car booked in. One of the issues was a constant interior fizzing sound near the glove box area and the workshop controller agreed that I should take the service Tech, Nick, out in the car to demo it.
Last Wednesday I arrived at the dealership and within 10 minutes, Nick came out in the car, took a video of the sound and located the source. They were also going to replace the hvac resistor pack and sort out the drivers seat electric motors and said they needed the car for a few days. The service manager, Darren, gave me a lift back home, pre organised, in a Maserati Grecale, which was rather nice!
Dealer phoned yesterday to say, all fixed, so it only took 4 working days, and I nipped over and picked it up, and everything all works, esp the fan speed which was always a bit intermittent. They also fitted the rubber cover under the front service compartment which should stop future electrical issues from water ingress, hopefully. They also did 3 software updates as I wanted them done sooner rather than later to ensure there are no issues. Car now booked in for service mid Sept with courtesy car booked, prior to a Northern Spain touring holiday.
Overall a good experience from their service dept esp Matt the workshop controller and Nick the Service Tech who seems very knowledgeable on the cars and has also worked on Macs.