My first HMRC post. Just got my latest payslip and the tax code has changed slightly to my detriment. Log onto my HMRC Gateway account to check and for some reason they have reduced my annual personal pension contribution value since last month, even though my regular monthly payments have not changed for years.
Despite searching, I could not find a way of questioning this on-line. Lots of other queries can be dealt with but not this. So I reluctantly phone the HMRC help line. Haha, it was like a TV comedy sketch show. It relies on voice recognition when asking you specific questions to direct the call to the correct human. Now I have a neutral English accent, but it could not even recognise words like “tax code” or “yes”. Eventually I answered the same questions using the key pad, whereupon it told me that all of their operators were busy and disconnected the call! Cheers for wasting my time.