Forum Account Upgrades & Subscriptions - FAQ

[fjmuurling]

Hi Bibs,

It looks like my account is basic again since yesterday instead of FFM. I guess a random bit is fallen over. Can you fix it?

[Bibs]

Fixed

 

[PhilW]

Hi Bibs

I have renewed also yesterday but still basic member and no email acknowledging payment.  Is this correct? Maybe takes a few days?

[Bibs]

How did you make payment please mate? I'll look into it. 

[PhilW]

Order #3996

 

Screen says payment is processing.  You will receive an email when order is complete.

[Bibs]

PayPal or card? 

[PhilW]

Card

 

[fjmuurling]

Hi Bibs,

renewed my subscription yesterday and I was back in the green. But today I'm black again?.  Can you fix / check it?

Used the Manage subscription page and payed by PayPal.

 

Many thanks

Freek 

[Bibs]

Sorted

 

[fjmuurling]

That must be a record only 8 minutes for fixing. 😃

[Cdm2018]

I upgraded about a week or so I was wondering when the Valet Pro kit would be dispatched ? Thanks 

[Bibs]

I send Valet Pro a list of addresses once every couple of weeks or so Clive so as not to drive them too nuts. Won't be long that yours is on the way. 

[Cdm2018]

2 hours ago, Bibs said:

I send Valet Pro a list of addresses once every couple of weeks or so Clive so as not to drive them too nuts. Won't be long that yours is on the way. 

Fab that’s great thank you Bibs 

Forgot to ask do we get discount if you purchase Valet Pro items ? Do we use a link here on the forum or direct to website ? Thanks 

[CocoPops]

Another one not updated.

I've got the PayPal receipt, so can you work your magic in the back end please

 

[RobinB5]

As a FFM, is there a discount code for Valet Pro products? If not, no worries. Tried ordering some wax and got this:

Anyone have any ideas?

[Bibs]

Will post up a code in the FFM section in the morning when I'm back at work 👍

[Bibs]

@RobinB5 https://www.thelotusforums.com/forums/topic/113411-10-off-all-valet-pro-products/

 

@Greg | ValetPro - Any ideas on the above error mate?

[Greg | ValetPro]

15 hours ago, RobinB5 said:

As a FFM, is there a discount code for Valet Pro products? If not, no worries. Tried ordering some wax and got this:

Anyone have any ideas?

When did you try this?  We have had issues with our system when we made some changes due to issues shipping to Ireland. This triggers some other errors. It should be fixed now.  If you still get the same errors message me privately with what you want and I will get a staff member to raise and invoice for the order. Let me know either way.

[RobinB5]

Thanks Greg. Still getting the same error, have messaged you.

[RobinB5]

Very impressed with ValetPro customer service, problem resolved, 'Beading Marvellous' now on order  

[TdM]

Hi @Bibs upgraded over 3 weeks ago. I know the certificate will take a while, just wondering if the valet pro kit is on its way...

[Jimmy_]

4 hours ago, TdM said:

Hi @Bibs upgraded over 3 weeks ago. I know the certificate will take a while, just wondering if the valet pro kit is on its way...

X 2 for this please, just so I'm not missed as I haven't received the valet kit yet.

Also, a tad unrelated but any eta about car covers? Else I may have to swap addresses

[Bibs]

Oddly enough I've just got a shipping notification this very second for your cover! 

Valet Pro kits are on their way too

 

[Jimmy_]

2 hours ago, Bibs said:

Oddly enough I've just got a shipping notification this very second for your cover! 

Valet Pro kits are on their way too

 

 

Lovely mate, thank you very much!👌

[TdM]

Thanks Bibs, top man!