Emira Update from Lotus

[KennyN]

@Del Lardo Unfortunately, I'm not surprised by this.  It has been clear that the left hand doesn't know what the right hand has been doing since day 1 when it comes to communication.  I can only hope that the car makes up for the lackluster experience so far.

[ramjet]

I'm puzzled as to why the dates appear to have been messed up?

It's pretty easy. Get the date and put it in the date box in the database. Name in the name box. Model in the model box. Done.

Idea. Was anyone asked whether this was their first Lotus?

[mg4lotus]

Maybe the date in the date box was an autofill field at the time the record was created. Nobody available who is smart enough or has the sense of justice to manually adjust the records?

[mg4lotus]

4 hours ago, ramjet said:

Idea. Was anyone asked whether this was their first Lotus?

I can see where you are coming from with this. I did wonder if Lotus were doing background checks to see the "calibre" of customer who were going to receive the Emira and create a pecking list. It's probably not feasible.

[exeterjeep]

Just now, mg4lotus said:

background checks to see

eg if they were a Porsche customer.

[MJON]

Would that be a good or a bad thing 🤔

[Graham Ridgway]

I'd be fairly sure it's not a thing.  I would be astounded if lotus were doing any positive discrimination around the waiting list. Feels like a conspiracy theory to me.  

 

[jimichanga]

As with all conspiracy theories incompetence is infinitely more likely to be at the centre of it than evil genius.

[TomE]

I know amongst the pre-reveal deposit holders there is a mix of multiple/serial Lotus owners, single Lotus owners and people new to Lotus from Porsche, McLaren, Jaguar etc.  But they've all had their sequencing equally screwed up!

[ramjet]

I didn’t think it would be the case, it was just a bizarre thought that you placate the newbies first. 
So basically, it comes down to someone messing up the dates or putting everyone’s info into the database and then sorting by steering wheel option instead of the date column. Easy mistake.

[simonb]

I suspect there are also batching issues, and it will be quicker to send 20 yellow / black leather cars down the line than a rainbow of options (as seen with the train of yellow china cars surrounding Harry Metcalfe's silver one that slipped in)

[ramjet]

Have to agree with you regarding the batching thing. A lot easier from the point of view of interiors, panels etc.

Does makes the date deposit communication a bit iffy.

[Rasp]

Anyone else had the invitation to buy gap insurance and the service package?

am I close to to the elusive checkout😁

[JohnGB]

I got the same email yesterday.

My car is supposed to be January build, February delivery.

Maybe they are sending them out a little early because of the Christmas holidays ?

[Whitey]

Same here and mine is also Jan build.

[Graham Ridgway]

Same here and mine is a June delivery..... not really, just wishful thinking!

[KennyN]

I got mine 21st Oct, check out email 25th Nov and I was offered 3 delivery dates yesterday.

[TomE]

The Enhance/Protect email is supposed to be sent about 2-3 weeks before the Checkout email.  I think they sent some out earlier about a month ago to keep the comms flowing, or there was some other unexpected issue that delayed checkouts for a batch of people (possibly dealing with a few problems highlighted by the initial UK deliveries).  Some very early folks had a bigger gap between the two emails.

[Beady]

Had my enhance protect email this week - also currently advised Jan build date . 

[Kevin Wheeler]

On 10/12/2022 at 13:25, KennyN said:

I got mine 21st Oct, check out email 25th Nov and I was offered 3 delivery dates yesterday.

So, you are buying 3 then, @KennyN?

[KennyN]

Aww, you've guessed the surprise that I lined up for your Christmas @Kevin Wheeler it looks like I'll need to come up with another idea

The deal seems to be that they offer you three dates, you pick one, or they start talking about storage charges.

[MJON]

8 minutes ago, KennyN said:  

The deal seems to be that they offer you three dates, you pick one, or they start talking about storage charges.

See that they are continuing with their production over customer focus then. Doesn’t bode well really.

 

[Barrykearley]

Production of cars to order and delivering them - that pays far more than “customer focus” interpretation by folks on the internet. Just saying.

[MJON]

True, but call me old fashioned, I just like to have a relationship with a dealer and buy my cars through them. You buy phones, tablets and Tesla’s on the internet and many other goods to. But a Lotus 😏 I want the car but the experience they are providing is in my opinion totally lacking.

[KJD]

7 hours ago, TomE said:

The Enhance/Protect email is supposed to be sent about 2-3 weeks before the Checkout email.  I think they sent some out earlier about a month ago to keep the comms flowing, or there was some other unexpected issue that delayed checkouts for a batch of people (possibly dealing with a few problems highlighted by the initial UK deliveries).  Some very early folks had a bigger gap between the two emails.

And just to show that the process seems completely random, I had the enhance/protect email on 21st October and I’m still waiting for the checkout one, seven weeks later. December build, January handover apparently. 🤷‍♂️